UHD All-In-One Underlayment Warranty

Owner installer responsibilities:

Before installation it is very important that you read all instructions provided by the flooring, adhesive, and underlayment manufacturers. By starting installation, you are agreeing that you have read and understand purchaser/installer responsibilities and requirements and that deviating from instructions without approval of manufacturers could void warranties.

The installer/owner is responsible to ensure that building code and condo association standards are met.  Substrates must be clean, dry (within parameters set below), structurally sound, flat and must meet all industry standards as well as recommendations/requirements listed herein.

UHD All-In-One can be used under Luxury Vinyl (LVT/LVP, WPC, SPC), Laminate and Hardwood flooring products.

Floating Installations:

In this system UHD is floated, loose laid, over the substrate with the finished floor floated on top of the underlayment.

Sub-floor must be flat, rigid and structurally sound.  Uneven floors, cracks or depressions must be filled with suitable floor patch and allowed appropriate cure time. Cracks may not exceed 1/16” without being filled.  No more than 1/8” variance in height over 4’ span may be allowed.  Concrete must be allowed to cure for 30 days minimum and moisture levels may not exceed 8 lbs/24 hours as measured by the Anhydrous Calcium Chloride Test (ASTM-F-1869-98). Floor must be clean, free of dust and debris.  Sweep and damp mop prior to installation.

Follow flooring manufacturers instructions for installation of the flooring itself.

Check for excessive moisture in various areas before installation referring to flooring manufacturer’s recommendations. Consult with your flooring specialist for additional instructions.

Flooring with Attached Pad:

UHD can be used underneath a plank floor where the plank is no less than 3.5mm and the attached underlayment is not greater than 1mm thick and the flooring manufacturer approves the use of additional underlays.

Loose-Lay Vinyl Plank Installations:

In this system UHD underlayment should be adhered to the sub-floor with full-spread coverage and then the planks are installed according to the flooring manufacturers instructions.

Double Glue Down Installations:

UHD is adhered to the substrate and then the flooring product is adhered to the UHD underlayment.  Never should the flooring be adhered only to the underlayment without first adhering the underlayment to the floor substrate.

A chart with information regarding adhesives which have been tested and have approved UHD installation system is available upon request.  The chart also outlines trowel sizes required for this type of installation.  Further to this it is vital to follow the installation instructions of each adhesive manufacturer to ensure a proper bond of the underlayment to the substrate and of the flooring to the underlayment.  Proper installation in accordance with these installation instructions and those of the adhesive and flooring manufacturers is vital to the successful installation.

Considerations: 

Building should be closed in with HVAC running for at least 72 hours with materials present to acclimate flooring to the site as per manufacturer’s instructions.  Sub-floor needs to be 65 – 85 degrees F.  Walls should be dry and moisture inducing activities should be completed so as not to increase the humidity during or after installation of the flooring and humidity should be maintained below 75%.  Concrete or Gypcrete sealing is recommended.

Sub-floor must be flat, rigid and structurally sound.  Uneven floors, cracks or depressions must be filled with suitable floor patch and allowed appropriate cure time. Cracks may not exceed 1/16” without being filled.  No more than 1/8” variance in height over 4’ span may be allowed. Concrete must be allowed to cure for 30 days minimum and moisture levels may not exceed 8 lbs/24 hours as measured by the Anhydrous Calcium Chloride Test (ASTM-F-1869-98) or 80% RH (ASTM F2170).  Lower thresholds may be set by either the adhesive or flooring manufacturer.  You must not exceed the lowest pound/24-hour limit set by either of the three.  Floor must be clean, free of dust and debris.  Sweep and damp mop prior to installation.

Check for excessive moisture in various areas before installation referring to flooring manufacturer’s recommendations. Consult with your flooring specialist for additional instructions.

Nail Down Hardwood Installations:

UHD can be installed underneath nail down hard wood flooring, providing the hardwood flooring manufactures installation procedures and specifications including but not limited to the subfloor, subfloor prep and nails/staples/fasteners, etc. are met.

Warranty

 Vinyl Trends Inc. warrants UHD underlayment free from defects in manufacturing, materials, and workmanship in manufacture for as long as the original purchaser of UHD underlayment owns the installed building (the Limited Warranty Period). Vinyl Trends Inc. also warrants the UHD underlayment against material flaws such as decline in quality, or disintegration for the duration of the Limited Warranty Period.

Conditions/Exclusions

Cannot be installed in areas that are exposed to continuous moisture (shower stalls for example).

Claims must be made through notification of failure to store where purchased or distributor within 30 days of finding defect or flaw. Vinyl Trends Inc. reserves the right to inspect installation and may call upon outside inspector if necessary. In terms of claim progression upon acceptance, Vinyl Trends Inc. will replace all damaged areas of primary flooring that are proven to result from failure of our underlayment.  Replacement is limited to UHD underlayment, reasonable cost of the damaged flooring, and reasonable labor costs required by the fix.

Vinyl Trends Inc. does not warrant defects or failures caused by improper installation, insects, other tradespeople, acts of God, poor maintenance, excessive spills rain or floods, abuse, use beyond manufacturer’s recommendation (ie. residential flooring used for commercial), use of non approved cleaning solutions, acts of war, severe vibrations, pet or human urine, damage or abuse caused in installation or transport, neglect of any instruction, use of improper tools or unapproved materials or any factor beyond our control.

Cracks or gaps that occur because of sub floor cracks or separations which occur after the finished flooring material is installed, excessive sub floor moisture levels.

Linoleum, nylon backed or roll out material with a thickness of less then 3mm can not be used.

Adhesive bond failures with adhesives which are either not approved or are used in a manner which is inconsistent with adhesive manufacturer’s warranties and procedures.

Installations using materials which are not classified as first quality grade such as seconds, cabin grade, or rejects.

Warranty only applies to the membrane itself and not to the installation method outside of our control. Meets manufacturers warranty.  Needs to be installed in conjunction with adhesive and flooring manufacturers installation instructions.

This warranty is non-transferable.

Warranty applies to all brands of flooring used with UHD underlayment. Should any flooring manufacturer refuse to honor its warranty due to the installation of UHD underlayment rather than its own underlayment, Vinyl Trends Inc. will honor the manufacturer’s warranty in the event of damage to its floor caused directly by a failure of UHD to conform to this warranty.  ***Forcing customer to buy a particular product by reducing warranty coverage of competing products is illegal. ***

This warranty would apply to the repair or replacement, at the sole discretion of Vinyl Trends Inc. of approved finished flooring materials proved to have failed as a direct result of defects in the underlayment.

Coverage Requirements:

1. Flooring materials and adhesives must be approved by Vinyl Trends Inc.
2. UHD must be installed as stated in installation instructions.
3. Adhesive installation methods for the specific application must be followed.  This includes using correct trowel sizes and ensuring proper moisture and temperature levels.

Limitation of Remedies:

Vinyl Trends Inc. limits its warranty to the original end-user.  Material used in replacement or repair will be of similar quality to the original materials purchased.  Replacement or repair will only be made if claim is made within 30 days of initial knowledge of the defect and only after Vinyl Trends Inc. has an opportunity to inspect the defective condition.  Vinyl Trends Inc. and its representatives must be able to get reasonable access to the facilities for the inspection and testing of the products and substrate and all other potential contributors to the damages in question.  Purchaser and end users have the sole responsibility to properly install and maintain the products.  Vinyl Trends Inc. has no obligation to replace or repair any product that has been subjected to misuse, neglect, accident or abuse, or has not been installed or maintained in accordance with flooring manufacturer’s or adhesives manufacturer’s written instructions, or which has been exposed to undue wear and tear, excessive moisture (above or below), alkali or acids.  In addition to the aforementioned limitations, Vinyl Trends Inc.’s limited  replacement warranty  shall not cover dissatisfaction due to improper maintenance or installation, damage from improper maintenance or use or general misuse including, without limitation, burns, cuts, tears, scratches, scuffs, indentation damage from high heels, rolling loads, improperly castered or protected chair legs, failure to use recommended floor protectors (rolling chair mats must be used), and the like, damage or discoloration from floor care products not recommended by the flooring manufacturer, extended direct exposure to sunlight, moisture, alkaline, hydrostatic pressure damage from sub floor, mold or mildew.

Limitation of Liability:

Vinyl Trends Inc. shall not be liable for loss of profits, direct, indirect, incidental, special, consequential or other damages under this limited warranty or from and cause whatsoever, whether based upon warranty, negligence, strict liability or otherwise.  Vinyl Trends Inc. shall be entitled to legal fees, costs and expenses involved in defending and enforcing this clause against purchaser, end-user and others.

Any enquiries regarding any problem with UHD should be directed to the contractor who installed the product to help identify whether the problem is related to manufacturing, installation or maintenance.  Keep all documents and information until resolution is found for the problem.  If the problem is manufacturing related and the contractor is not able to provide satisfactory response, please notify Vinyl Trends Inc. in writing explaining the problem in detail.

Vinyl Trends Inc.
65 Struck Court
Cambridge Ontario
N1R 8L2
(800)-589-0102

Vinyl Trends Inc. reserves the right to have an authorized Vinyl Trends Inc. representative inspect and verify the defect to determine whether replacement or repair is warranted under the terms of this limited warranty Vinyl Trends Inc. reserves the right to submit the matter to arbitration by a qualified third party.

This limited warranty may not be extended, altered or waved except in writing by an authorized officer of Vinyl Trends Inc.  Any action for breach hereunder must be commenced within one year after the cause of action has accrued.  The limitation of remedies and limitation of liabilities under this limited warranty shall extend to apply to Vinyl Trends Inc.  All claims for warranty coverage under this limited warranty shall be made solely to Vinyl Trends Inc. in accordance with the terms of this limited warranty.

VINYL TRENDS INC.’S LIABILITY TO PURCHASERS OF ITS PRODUCTS IS LIMITED SOLELY AND EXCLUSIVELY TO THE OBLIGATIONS STATED WITH THIS DOCUMENT UNLESS SUCH IS SUPERCEDED BY LAW, THIS WARRANTY DOES NOT INCLUDE ANY LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR OTHER DAMAGES OF ANY KIND.

*This written document is the exclusive representation of the customers warranty and supersedes all verbal, written guarantees given on this product.